To activate your card, please do one of the following:

• Contact the number on the sticker on your new card.
• Activate in the FHB Mobile App     
  • Login to your FHB Mobile App and select your credit card or the checking account associated with your debit card     
  • Tap 'Account Details’     
  • Tap ‘Manage Card Account’     
  • Tap ‘Activate Card’

If you suspect fraud on your account, please contact our 24 hour fraud service at (866) 686-4228 to report the transactions and request a replacement card. You may also opt into card alerts to monitor your account and transaction activity. 

Yes, please inform FHB of your travel plans so that we can minimize cardholder disruption while you are traveling. To notify FHB of upcoming travel, please do one of the following:

• Set up a Travel Alert in the FHB Mobile App. This is available for travel starting in the next 30 days.     
  • Login to your FHB Mobile App and select your credit card or the checking account associated with your debit card     
  • Tap ‘Account Details’     
  • Tap ‘Manage Card Account’     
  • Select ‘Set Up Travel Alert’ from the drop-down menu     
  • Select domestic or international travel and input your travel details     
  •  Tap ‘Enable Alert’
• Login to FHB Online Banking and send us a secure message by going to ‘Messages’ then select ‘Travel Notice’ as the message category.
• Contact FHB Customer Service Daily 7AM – 7PM HST at (808) 844-4444 or Toll-Free at (888) 844-4444.

To access or request a copy of your credit card statement, please do one of the following:

• If you are enrolled in e-statements, you may access your credit card statements in FHB Online Banking. See instructions here.
• Contact FHB Customer Service Daily 7AM – 7PM HST at (808) 844-4444 or Toll-Free at (888) 844-4444 or visit the nearest branch for assistance.  Additional fees may apply.
• For iOS users, you may access your credit card statements in the FHB Mobile App     
  • Login to your FHB Mobile App and select your credit card     
  • Tap ‘Account Details’     
  • Tap ‘Manage Card Account’     
  • Tap ‘View Statements’ from the drop-down menu

First Hawaiian Bank constantly strives to ensure the security of your account. If your card is ever lost or stolen, please contact us immediately through our 24 hour customer service line at (808) 847-4444 on Oahu, or toll free at 1 (800) 342-2778. This will prevent further transactions from being authorized on your card.

Your credit card expires on the last day of the month indicated on your credit card. Normally, replacement credit cards are sent during the month prior to the expiration date of your card. If your current card has expired and you did not receive your replacement, please contact us immediately by calling the number on the back of your card or on your statement. If you don’t have the numbers handy, our 24 hour customer service line is 1-800-342-2778. We will assist you in ensuring the safety of your account and help you order a replacement card.

Credit card customers can make a payment every 15 days using our fast, easy, and convenient phone payment service called "Quick Remit" by dialing the number on the back of your card. The availability of this service may be extended to once every 60 days if your last Quick Remit payment is returned. Payments must be made before 5:00pm Eastern Standard to reflect same day crediting. All payments made after 5:00pm EST will be credited as of the following business day. 

All Credit, Debit, and ATM Cards are eligible to enroll in personalized card alerts except for the card types below.

Commercial Card and Business Credit Card accounts that begin with 5569, 5478, and 5199 will automatically receive a limited set of card alerts by email. No enrollment is required.

Visit this page for instructions.

You will receive a verification SMS text message confirming enrollment. If you did not receive the enrollment verification, please contact Customer Service at 1-800-342-2778. Phone numbers without the US country code (+1) are unable to receive card alert SMS text messages.

Manage card alert functionality is available only on the FHB Mobile app.

Card alerts can be personalized for each card on the account for purchase alerts (spend categories, spend limits, out-of-state purchases, online purchases), service alerts (card requests, card activations, above-threshold balances) and updates to card account (contact information).

To opt out of specific card alert(s), visit this page for instructions.  

To opt out of all card alerts:

• Select a credit card or checking account linked to a debit card, and tap “Account Details”
• Tap “Manage Card Alerts”
• Tap “Deactivate" to stop receiving card alerts
• Tap "Save" 

To re-enroll for specific card alert(s), visit this page for instructions.

To re-enroll to all card alerts:

• Select a credit card or checking account linked to a debit card, and tap "Account Details"
• Tap "Manage Card Alerts"
• Tap "Activate" to re-enroll in card alerts
• Tap "Save" 

Yes. You do not need to re-enroll in card alerts.

Yes, you will need to enroll in alerts for each credit or debit card.

Please call Customer Service at 1-800-342-2778 or the number on the back of your card.

To update your email address, update your profile with the new email address you would like to receive card alerts for.

To update your phone number, you will need to update your contact information for each card:

• Select a credit card or checking account linked to a debit card, and tap "Account Details"
• Tap "Manage Card Alerts"
• Tap "Contact Information" and review current phone number and email address
• For SMS alert,  select the mobile number for delivery and tap "Verify"  

​​​​​​​Phone numbers without the US country code (+1) are unable to receive card alert SMS text messages.

Mastercard 3D Secure 2.0 is an additional layer of authentication for online card transactions that aims to reduce fraud and enhance security. Not all transactions or purchases will require 3D Secure authentication; it depends on the merchant and/or type of purchase. 

3D Secure may require a two-factor authentication to protect you from unauthorized or fraudulent transactions. The two-factor authentication will ask if you would like a passcode sent to your email or mobile phone and have you enter in the passcode. If you are able to authenticate your purchase using this method, the charge will go through. Otherwise, the transaction will be declined.

A 3D Secure authentication error may be due to a mistyped card number or an incorrect expiration date. You may need to reattempt the purchase to ensure all information needed to complete the transaction is correct. Also, if no authentication message was received, please double check that your mobile phone number and email address is correct on file with First Hawaiian Bank.

All of our First Hawaiian Bank consumer and small business debit and credit cardholders are automatically enrolled in Mastercard 3D Secure 2.0 as a security measure for our customers. There is no option to opt out. 

At this time, 3D Secure 2.0 is not enabled for customers with a Commercial or Small Business roll up credit card.

3D Secure 2.0 only monitors for transactions in which your physical card is not present.  When you use your physical card in person, 3D Secure 2.0 authentication is not triggered.

If you have questions about Mastercard 3D Secure, please call (808) 847-4444.

Redeem Priority Miles for travel including airfare, hotel, car rental, and more through Travel with Rewards powered by Expedia. 

Additional redemption options include gift cards, Cash Back (statement credit or check) or Mastercard Pay with Rewards™. Mastercard Pay with Rewards is a program that allows you to redeem statement credits towards eligible purchases.
 

Priority Miles may only be redeemed while your credit card account is open and in good standing.
 

Online

Log in to FHB Online® Banking, select your Priority Destinations Credit Card account, and click on the “Redeem Priority Miles” button. Visit fhb.com/managerewards for additional information.

By Phone

Contact the Priority Destinations Redemption Center toll-free at 1-877-676-5171.

For joint accounts, the primary and co-borrower will both have access to redeem and view the combined Priority Miles balance on the account.
 

You can earn unlimited Priority Miles on eligible purchases as long as your account is open and in good standing.

Eligible purchases are all purchase transactions excluding balance transfers, convenience checks, ATM withdrawals, PIN transactions, money transfers (including P2P payments), quasi cash transactions (including purchases of traveler’s checks, money orders, foreign currencies and cryptocurrencies), lease and loan payments, truck stop transactions, tax payments, gambling transactions, unauthorized or fraudulent charges, finance charges and other card-related fees. See the Priority Destinations Program Agreement for additional details and restrictions. 

To keep your Priority Miles balance active, make an eligible purchase or redeem your Priority Miles at least once every 24 months. Priority Miles will expire due to inactivity 24 months after your last transaction or redemption.To keep your Priority Miles balance active, make an eligible purchase or redeem your Priority Miles at least once every 24 months. Priority Miles will expire due to inactivity 24 months after your last transaction or redemption.To keep your Priority Miles balance active, make an eligible purchase or redeem your Priority Miles at least once every 24 months. Priority Miles will expire due to inactivity 24 months after your last transaction or redemption.To keep your Priority Miles balance active, make an eligible purchase or redeem your Priority Miles at least once every 24 months. Priority Miles will expire due to inactivity 24 months after your last transaction or redemption.

If your credit card account is closed, your Priority Miles earnings will automatically expire and cannot be redeemed. Please review and redeem your available Priority Miles balance before closing your account.
 

Yes, you can transfer your Priority Miles to a friend or family member's Priority Destinations account. To gift your Priority Miles, contact the Priority Destinations Redemption Center at 1-877-676-5171 and provide the recipient’s Priority Destinations card account number and last name. 
 

Redeem CashPoints for gift cards, Cash Back (statement credit or check) or Mastercard Pay with Rewards™. Mastercard Pay with Rewards is a program that allows you to redeem statement credits towards eligible purchases.

Additionally, redeem for travel including airfare, hotel, car rental, and more through Travel with Rewards powered by Expedia. 

CashPoints may only be redeemed while your credit card account is open and in good standing.
 

Online

Log in to FHB Online® Banking, select your Priority Rewards Credit Card account, and click on the “Redeem CashPoints” button. Visit fhb.com/managerewards for additional information.
 

By Phone

Contact the Priority Rewards Redemption Center toll-free at 1-800-868-2856.

For joint accounts, the primary and co-borrower will both have access to redeem and view the combined CashPoints balance on the account.
 

You can earn unlimited CashPoints on eligible purchases as long as your account is open and in good standing.

Eligible purchases are all purchase transactions excluding balance transfers, convenience checks, ATM withdrawals, PIN transactions, money transfers (including P2P payments), quasi cash transactions (including purchases of traveler’s checks, money orders, foreign currencies and cryptocurrencies), lease and loan payments, truck stop transactions, tax payments, gambling transactions, unauthorized or fraudulent charges, finance charges and other card-related fees. See the Priority Rewards Program Agreement for additional details and restrictions. 

To keep your CashPoints balance active, make an eligible purchase or redeem your CashPoints at least once every 24 months. CashPoints will expire due to inactivity 24 months after your last transaction or redemption.

If your credit card account is closed, your available CashPoints will automatically expire and cannot be redeemed. Please review and redeem your available CashPoints before closing your account.

Yes, you can transfer your CashPoints to a friend or family member's Priority Rewards account. To gift your CashPoints, contact the Priority Rewards Redemption Center at 1-800-868-2856 and provide the recipient’s Priority Rewards card account number and last name. 

Use your Priority Unlimited Mastercard^® on purchases and automatically earn Cash Back. Cash Back will be earned when eligible transactions post to your account. You will earn 2% Cash Back on qualifying purchases if you have an additional qualifying FHB account OR 1.5% Cash Back if you do not. To qualify to receive 2% Cash Back on purchases, your additional qualifying FHB account must be open and in good standing when the transaction posts.  

A qualifying FHB account is any FHB personal deposit account (checking, savings, CD, IRA), mortgage, home equity loan, HELOC, or Private Banking relationship. You must be an owner of the qualifying account. Agents, beneficiaries, custodians, guardians, personal representatives, guarantors, and other types of non-owners are excluded.  Cash Back is accumulated when eligible transactions post to the cardholder’s account.

Cash Back can be redeemed as a statement credit on your credit card account through on-demand redemption, automatic monthly redemption or Mastercard Pay with Rewards™. Mastercard Pay with Rewards is a program that allows you to redeem statement credits towards eligible purchases.

Cash Back may only be redeemed while your credit card account is open and in good standing.
 

Online

Log in to FHB Online® Banking, select your Priority Unlimited Credit Card account, and click on the “Redeem Cash Back” button. Visit fhb.com/managerewards for additional information.
 

By Phone

Contact the Priority Unlimited Redemption Center toll-free at 833-251-6394.

For joint accounts, the primary and co-borrower will both have access to redeem and view the combined Cash Back balance on the account.
 

You can earn unlimited Cash Back on eligible purchases as long as your account is open and in good standing.

Eligible purchases are all purchase transactions excluding balance transfers, convenience checks, ATM withdrawals, PIN transactions, money transfers (including P2P payments), quasi cash transactions (including purchases of traveler’s checks, money orders, foreign currencies and cryptocurrencies), lease and loan payments, truck stop transactions, tax payments, gambling transactions, unauthorized or fraudulent charges, finance charges and other card-related fees. See the Priority Unlimited Credit Card Agreement for additional details and restrictions. 

To keep your Cash Back balance active, make an eligible purchase or redeem your Cash Back at least once every 24 months. Cash Back will expire due to inactivity 24 months after your last transaction or redemption.

If your credit card account is closed, your Cash Back earnings will automatically expire and cannot be redeemed. Please review and redeem your available Cash Back balance before closing your account.