FAQ - General Questions

Q: How do I make a payment over the phone?

We have a phone payment service called “Quick Remit” that can be reached by dialing the number on the back of your card. You will need to enter your card number and P.I.N. to complete the transaction.

Q: I did not receive my credit card and it has already expired, what do I do?

Your credit card expires on the last day of the month indicated on your credit card.  Normally, replacement credit cards are sent during the month prior to the expiration date of your card. If your current card has expired and you did not receive your replacement, please contact us immediately by calling the number on the back of your card or on your statement.  If you don’t have the numbers handy, our 24 hour customer service line is 1-800-342-2778. We will assist you in ensuring the safety of your account and help you order a replacement card.

Q: My Credit Card was lost or stolen, what do I do?

First Hawaiian Bank constantly strives to ensure the security of your account. If your card is ever lost or stolen, please contact us immediately through our 24 hour customer service line at 847-4444 on Oahu, or toll free at 1-800-342-2778. This will prevent further transactions from being authorized on your card.

Q: How can I get a copy of my credit card statement?

Please visit your nearest branch or call 1-800-342-2778 to request a copy of your statement.  Additional fees may apply.

Q: Should I inform you when I travel with my credit card?

Yes, if you are planning on traveling with your credit card please contact us at 1-800-342-2778.  This will help to ensure that you have uninterrupted use of your credit card while you are traveling.


Call Us

24 - Hour Customer Service
Oahu: (808) 844-4444
Toll Free: (888) 844-4444

FHB Online/Bill Pay/Mobile Banking
Oahu: 643-4343
Toll Free: (888) 643-4343
Mon-Fri 8:00 A.M. to 9:00 P.M.

For Hearing Impaired Callers
Oahu: 848-5491
Toll Free: (800) 228-6181

Write Us

First Hawaiian Bank
PO Box 3200
Honolulu, HI 96847