FAQ - Personal Savings

Q: Where can I find your current savings rates?

You can view current and promotional rates here, or you may call our 24-hour YesLine at

Q: What is the routing number for my First Hawaiian Bank account?

You may find the correct routing number for the type of transaction you want to make by referencing the chart below.

Routing numbers for check orders, direct deposits, EFT's, ACH transfers, etc.:







Routing numbers for wires:

Hawaii, Guam and CNMI


Swift Code (For Foreign Wires)


Q: How do I make a deposit if I don't live near any banking centers or ATMs?

To make a deposit by mail, send your check(s) to your branch of account.  Please use our branch locator to find your branch of account’s address.  Please do not mail cash. 

Q: What is direct deposit?

Direct deposit automatically places your paycheck, pension, Social Security, or other regular monthly income into your checking, savings, or Money Market account.  It's convenient, secure, and saves trips to your branch.

Q: How can I get direct deposit?

Please inquire with your employer or the entity providing your payment.  They will require the First Hawaiian Bank routing number and your account number or voided check.

Q: How much does direct deposit cost?

 There is no charge for direct deposit.

Q: How do I check my balance by phone?

To check your balance by phone, call the customer service number listed on your savings statement or call 1-888-844-4444.  Customer service associates are available 24 hours a day, 7 days a week.

Q: What kind of banking can I do by mail?

Sometimes, you may find it difficult to visit a branch when one is open.  You may send written requests to your branch of account for assistance with closing accounts, requesting account changes, or asking questions.  For all account-related requests your original signature and full account number are required.  A phone number where we may contact you is highly recommended as we often need to call customers for further clarification or to request additional information after we receive your letter. 


Call Us

Customer Service Center
Oahu: (808) 844-4444
Toll Free: (888) 844-4444

FHB Online/Bill Pay/Mobile Banking
Oahu: 643-4343
Toll Free: (888) 643-4343
Mon-Fri 8:00 A.M. to 9:00 P.M.

For Hearing Impaired Callers
Oahu: 848-5491
Toll Free: (800) 228-6181

Write Us

First Hawaiian Bank
PO Box 3200
Honolulu, HI 96847