Personal Banking FAQs

General Questions

    Yes, if you are planning on traveling with your credit card please contact us at 1-800-342-2778. This will help to ensure that you have uninterrupted use of your credit card while you are traveling.

      Please visit your nearest branch or call 1-800-342-2778 to request a copy of your statement. Additional fees may apply.

        First Hawaiian Bank constantly strives to ensure the security of your account. If your card is ever lost or stolen, please contact us immediately through our 24 hour customer service line at (808) 847-4444 on Oahu, or toll free at 1 (800) 342-2778. This will prevent further transactions from being authorized on your card.

          Your credit card expires on the last day of the month indicated on your credit card. Normally, replacement credit cards are sent during the month prior to the expiration date of your card. If your current card has expired and you did not receive your replacement, please contact us immediately by calling the number on the back of your card or on your statement. If you don’t have the numbers handy, our 24 hour customer service line is 1-800-342-2778. We will assist you in ensuring the safety of your account and help you order a replacement card.

            We have a phone payment service called “Quick Remit” that can be reached by dialing the number on the back of your card. You will need to enter your card number and P.I.N. to complete the transaction.

            Priority Destinations World & World Elite Master Cards

              You can redeem your Priority Miles by visiting If you do not have internet access, you can call:

              1-877-668-4662 (World cardholders)

              1-877-676-5171 (World Elite cardholders)

                Your Priority Miles will remain active as long as you continue to use your Priority Destinations MasterCard for purchases or redeem your Priority Miles. Your Priority Miles will expire 2 years from your last purchase or your last redemption, whichever was most recent.

                  There is no cap on Priority Miles, so you can earn as many Priority Miles as you want.

                    (for World MasterCard cardholders): For more information on any of the travel, insurance, and retail protection services, see the Guide To Benefits that came with your Priority Destinations World MasterCard, or call 1-888-457-8537.

                    (for World Elite MasterCard cardholders): For more information on any of the travel, insurance, and retail protection services, see the Guide To Benefits that came with your Priority Destinations World Elite MasterCard, or call the VIP Desk at: 1-888-210-6123.

                    Priority Rewards Credit Card

                      Yes, you may transfer your CashPoints to a friend's or family member's account by using the Transfer CashPoints page. The transferred CashPoints are set to the expiration date of the account receiving the CashPoints. To transfer your CashPoints, please log on to the website at, navigate to the Transfer CashPoints link on left navigation menu, and enter the recipient’s Priority Rewards card account number and last name.

                        The Priority Rewards[[SM]] Credit Card earns you one (1) CashPoint[[SM]] for every one ($1) dollar of net purchases. Cash advances and balance transfers do not qualify to earn CashPoints. Please refer to the Priority Rewards Program FAQs for more information on the Priority Rewards Program.

                        Priority Rewards Program

                          Priority Rewards MasterCard accounts have the option of redeeming for a check or statement credit. Visa credit cardholders may redeem for a check only. Checks are made out to the primary and secondary (if applicable) cardholder on the account.

                            YES! To receive airline frequent flyer miles, you should provide your airline frequent flyer number to the agent when you redeem your CashPoints. You must work directly with the airline in question if you forget to provide your frequent flyer number or in cases of any discrepancies.

                              You may redeem the appropriate level of CashPoints for any destination or class of service. Once a ticket is purchased by the Redemption Center, any upgrades or changes must be made between you and the airline which issued the ticket.

                                Your CashPoints will expire 24 months from your last credit card purchase or your last redemption, whichever is most recent. Transferred (gifted) CashPoints are set to the expiration date of the receiving account and do not count as redemption activity for the originating or receiving account.

                                  You can log-on to our Redemption Website at or call our Redemption Center at 1-800-868-2856.

                                    Logging on to is fast and easy:

                                    If you are a New User:

                                    • Go to
                                    • Click on the "New User" link and register your card information
                                    • See your CashPoints and view available rewards.
                                    • Point...Click...Redeem!

                                    If you are a Returning User:

                                    • Go to
                                    • Enter chosen User NameEnter chosen Password
                                    • If you don't know your information, click on "Forgot?" and a temporary username or password will be emailed to you.

                                      You'll receive CashPoints for qualifying purchases. Once you accumulate enough CashPoints, you can redeem them for your choice of rewards like gift cards, airline travel, hotel accommodations, cruises, even cash! Use your card for everyday purchases and watch your CashPoints add up!

                                      Cash Rewards Credit Card

                                        The Cash Rewards Credit Card earns 3% cash back on gas purchases, 2% cash back on grocery purchases, and 1% cash back on all other net purchases. You will automatically receive your cash reward every month as a credit to your Cash Rewards credit card account.

                                        Have more questions?

                                        Or call customer service at (808) 844-4444.