New Standard, Greater Security
Your card has an embedded microchip that provides an extra layer of security with every transaction
Chip card technology : Helping you protect your business
- An embedded microchip on the front of your card that provides enhanced security features
- Chip card transactions are the new standard in the U.S., and have long been the norm in Asia and Europe
- Your card still has a magnetic stripe in case some merchants are not equipped to handle chip card transactions
What is a Chip Card?
Enhanced Security
The embedded chip in your new card generates a unique, one-time code for each transaction. This code makes it difficult for fraudsters to counterfeit your card.
Global Acceptance
Many countries outside the U.S. have already transitioned to EMV technology, so using your card while on a business trip will be easier and more secure.
EMV Technology at Work
With enhanced security on the chip card, your business will have an added layer of protection on your accounts.
How it Works
Step 1.
Insert chip card
At chip-enabled terminals, insert your card with the chip toward the terminal, facing up. Do not remove until prompted.
Step 2.
Enter PIN or sign
Provide your signature or PIN as prompted by the terminal. Depending on the transaction total and the merchant's point of sale system, you may not have to provide either one.
Step 3.
Remove Chip Card
When the terminal says the transaction is complete, remove your card.
Note: If you are not sure whether the terminal is chip-enabled, start by swiping your card as you do today. The terminal will tell you to insert your chip card if it is chip-ready.
First Hawaiian Bank Credit and Debit Cards
Corporate Card
My corporate card is here. What do I do now?
Step 1. Activate your card
To activate your First Hawaiian Bank Corporate card, please call the number on the sticker on the front of your new chip card. You will need to have your new card and, if you are not calling from a phone number on file, you will also need your verification ID in order to activate your card. Please contact your Program Administrator if you need your verification ID.
Step 2. Create your pin
If you will be traveling outside the U.S. or have cash advance enabled on your card you will need a PIN. Call your Program Administrator to find out what your PIN is or to request a new one. Please allow 10 business days to receive a new PIN.
Step 3. Update your merchant card information
If you have provided your card number to a merchant who keeps your information on file, you will need to update your card information with that merchant.
Priority Destinations Credit Card
Priority Rewards Business Credit Card
Cash Rewards Business Credit Card
United MileagePlus® Business Credit Card
Debit Business Card
Frequently Asked Questions
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What is an EMV chip card?
In addition to the usual magnetic stripe on the back of the card, a chip card has an embedded microchip on the front of the card which provides enhanced security features not possible with traditional magnetic stripe cards. This microchip makes it extremely difficult for chip cards to be copied or counterfeited. -
What information is stored on a chip card?
The chip card stores information required to authenticate, authorize, and process transactions. There is no other personal information stored on the card. -
Why are chip cards safer?
The embedded chip in your new card generates a unique, one-time code required to approve each transaction. This “dynamic” code makes it virtually impossible for fraudsters to copy or counterfeit your card. While magnetic stripe cards offer protection from unauthorized use of your card or account information, chip cards offer a new layer of security. -
Where can I use my chip card?
Enjoy the convenience of using your chip card at the same places you do today - by inserting the card into card terminals that are chip enabled or swiping the card at merchant locations that have not yet switched to chip-enabled terminals. You may also continue to use the card for online/internet transactions and over-the-phone transactions.
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I am traveling abroad. Do I need a PIN and how do I obtain one?
If you are traveling outside the U.S. or use your card at a self-service terminal, you may need a PIN to complete a transaction. If you forgot your PIN, please contact FHB customer service at 1-800-545-6300. Please allow at least 10 business days to receive your PIN. -
Are there any additional fees associated with the card?
No, there are no additional fees associated with chip cards.
