Lending FAQs

Account Information

    The lien release will be sent to the mailing address on the loan at time of payoff. If you need to change this information, you may send us a Secured Message through FHB Online using the subject, "Mortgage".

      Your county will record the lien release (a document stating your mortgage is paid in full) after we notify and send them all applicable documents. Once we have received the recorded lien release, it’s sent to the mailing address on file. Please contact your county record’s office for a copy of the lien release.

        Please call 844-4178 or toll-free 1-800-362-7606 to request a payoff quote. Please have your complete loan number and the date you expect us to receive your final payment when you call.

          A payoff statement itemizes the amount required to fully satisfy all obligations secured by the loan that is the subject of the payoff request. This written statement is prepared in response to a request by a client or an authorized 3rd party. There is no charge to have a payoff statement mailed to you or an authorized third party.

            Find out about rates and more online at FHB.com or by calling Home by Phone at 808-643-4663.

              Please contact us at 844-4178 or toll-free at 1-800-362-7606, Monday through Friday 7:30am -4:30pm HST if you are unable to make your mortgage payment.

                For questions regarding existing mortgage accounts, please call Mortgage Service Center at 844-4178 or toll-free at 1-800-362-7606, Monday through Friday 7:30am - 4:30pm HST.

                  Choosing the right mortgage depends on your budget and situation. You would also have to understand the various features of your options. For a free analysis and recommendation of the best mortgage loan program for you, please call us at 643-HOME (4663) or take a look at our Mortgage Selector Tool. We also have mortgage calculators that can help you determine what is right for you.

                    The difference between a mortgage loan originator and a mortgage broker is that our mortgage loan originators are in-house and provide you with customized one-on-one service. A mortgage broker does not work for a particular bank and actually shops a list of several banks and alternative lenders to find a mortgage for his or her clients. They are not always able to provide you with other financial products. At First Hawaiian Bank, our mortgage loan originators provide information about our home financing options and will help guide you through the entire purchase process. Our mortgage specialists can also give you access to other banking experts who can help meet your other financial needs.

                    Mortgage Portal

                      The Mortgage Calculator is available for most Fixed Rate Mortgages. If your loan falls into one of the following categories, the Mortgage Calculator will not be available for your use:

                      • Adjustable Rate Mortgages
                      • Construction Loans
                      • Interest Only Loans
                      • Paid in Full Loans
                      • Loans with principal balances less than or equal to zero

                        You can access your current IRS Substitute Form 1098 in the FHB Online Mortgage Portal by going to "Statements and Documents" then select "Year End Statement". Year-end interest-paid statements (IRS form 1098) are mailed out by the end of January. If you don’t receive it by February 15, contact us at 844-4178 or toll-free at 1-800-362-7606, Monday through Friday 7:30am -4:30pm HST.

                          No. If you already have automatic, scheduled or electronic payments established for your mortgage account, whether set up in person, through mail, or electronically through other FHB Online services, or other electronic bill payment services, those payments will not be affected by payments that you make or set-up through the mortgage portal.

                            Only the first two borrowers on the loan are reflected; additional borrowers are not shown but are included on our records. If you would like to confirm additional borrowers, you may call us at 844-4178 or toll-free at 1-800- 362-7606, Monday through Friday 7:30am to 4:30pm HST.

                            Payments

                              You can schedule up to 2 payments in advance, either in one single lump sum payment or as two separate transactions.

                                There are certain situations where this option is not available. For further information, please call Mortgage Loan Servicing at 844-4178 or toll free at 1-800-362-7606, Monday through Friday 7:30am -4:30pm HST for details.

                                  A payment to your mortgage loan via a credit card or credit card "convenience checks" is not allowed at this time. Please contact us at 844-4178 or toll-free at 1-800-362-7606, Monday through Friday 7:30am -4:30pm HST if you wish to discuss other payment options.

                                    You may use any checking or savings account with U.S. funds to which you are an account holder and have the authority to use.

                                      As long as your current month's mortgage payment has been posted to your loan and you have no outstanding fees, you will be able to make additional principal payments; however, you must provide specific instructions to do so. The most convenient option is to make your payment online via the FHB Online Mortgage Portal and enter the payment amount in the "Additional Principal" field when submitting your payment request. When making a payment at a branch, please let the banker know so they can process the payment accordingly.

                                      Have more questions?

                                      Or call customer service at (808) 844-4444.