You can make a one-time payment or enroll in monthly automatic payments in the mortgage portal in FHB Online or Mobile app. 
Payments are processed throughout the day. Any payment submitted prior to 12:00 a.m. Central Time on a business day will be effective the date the payment was submitted. Payments submitted on a weekend or holiday will be effective for the previous business day’s date. Only one payment can be submitted on a loan on any given day.
 

 Yes, multiple advance payments can be scheduled. However, when making advance payments, you must specify whether those additional payments should be applied to future monthly payments or to the principal, escrow, or other fees.

 There are certain situations where making a payment or enrolling in monthly automatic payment is not available. For further information, please call our Mortgage Customer Service at (844) 672-1594, Monday – Friday, 8am - 5pm HST. for details.

 We will notify you by mail that your request was not processed and a $30 fee for insufficient funds will be assessed to your loan. Please reference your mortgage fee schedule for fee amounts and descriptions.

 A payment to your mortgage loan via a credit card or credit card "convenience checks" is not allowed at this time. Please contact our Mortgage Customer Service at (844) 672-1594, Monday – Friday, 8am - 5pm HST if you wish to discuss other payment options.

You may use any checking or savings account with U.S. funds to which you are an account holder and have the authority to use.

As long as your current month's mortgage payment has been posted to your loan, you will be able to make additional principal only payments. The most convenient option is to make your payment through our mortgage portal via the FHB Online & Mobile Banking.

Payments will be applied up to three business days after the payment is scheduled to occur. Any online payment submitted prior to 12:00 a.m. Central Time on a business day will be effective the date the payment was submitted.. Any transfers processed after the transfer cutoff time will reflect the following business day as your payment date.

If making a payment at a branch, please let the banker know so they can process the payment accordingly.

 The lien release will be sent to the mailing address on the loan at time of payoff. You may update your mortgage loan mailing address located under your profile settings in the mortgage portal accessed through FHB Online and the Mobile app. You may also visit a branch or call our Mortgage Customer Service at (844) 672-1594, Monday – Friday, 8am - 5pm HST. 

Please note that receiving your lien release does not necessarily mean it has been recorded. In some cases, you may need to submit the executed lien release to the appropriate recording office. 

Find out about rates and more online at FHB.com or by calling Home by Phone at 808-643-4663.

 Please contact our Mortgage Customer Service at (844) 672-1594, Monday – Friday, 8am - 5pm HST if you are unable to make your mortgage payment.

 For questions regarding existing mortgage accounts, please call our Mortgage Customer Service at (844) 672-1594, Monday – Friday, 8am - 5pm HST.

We’re here to help make the process of applying for a mortgage as simple for you as possible. 

• Contact a mortgage specialist who will be able to help make your dreams come true.
• Apply online using our Digital Home Loans Portal 
• Apply in person at the branch most convenient for you

Choosing the right mortgage depends on your budget and situation. You would also have to understand the various features of your options. For a free analysis and recommendation of the best mortgage loan program for you, please call us at 808-643-HOME (4663) or take a look at our Mortgage Selector Tool. We also have mortgage calculators that can help you determine what is right for you.

The difference between a mortgage loan originator and a mortgage broker is that our mortgage loan originators are in-house and provide you with customized one-on-one service. A mortgage broker does not work for a particular bank and actually shops a list of several banks and alternative lenders to find a mortgage for his or her clients. They are not always able to provide you with other financial products. At First Hawaiian Bank, our mortgage loan originators provide information about our home financing options and will help guide you through the entire purchase process. Our mortgage specialists can also give you access to other banking experts who can help meet your other financial needs.

 Your county will record the lien release (a document stating your mortgage is paid in full) after we notify and send them all applicable documents. Once we have received the recorded lien release, it’s sent to the mailing address on file.

Please contact your county record’s office for a copy of the lien release. Please note that receiving your lien release does not necessarily mean it has been recorded. In some cases, you may need to submit the executed lien release to the appropriate recording office.

If there is an overpayment, your refund check will be sent approximately 10 business days after the final payment is received.

You can generate a payoff quote in the mortgage portal through FHB Online and Mobile app. You may also call our Mortgage Customer Service at (844) 672-1594, Monday – Friday, 8am - 5pm HST.

A payoff statement itemizes the amount required to fully satisfy all obligations secured by the loan that is the subject of the payoff request. This written statement is prepared in response to a request by a client or an authorized 3rd party. There is no charge to have a payoff statement mailed to you or an authorized third party.