Lending FAQs

General Questions

    There are several options to make a payment to your auto loan:

    • Enroll for FHB Online & Mobile Banking and use Internal Transfers to make a payment from a First Hawaiian Bank account, or use External Transfers to make a payment from an external bank account.
    • Visit any First Hawaiian Bank branch to make your payment
    • Mail in your payment to:
      First Hawaiian Bank
      P.O. Box 29450
      Honolulu, Hi 96820-1850
    • Wire transfer funds to make your payment

    Please contact us at [[(808) 943-4525 | tel:808-943-4525]], to request a payoff quote.

      A line of credit is similar to a credit card in that it is a flexible borrowing solution. You can draw on this revolving loan simply by writing a check. You are also able to borrow any part of your credit line again once you have repaid it. There are no payments until you use your line. For more information, browse our options on loans and lines of credit.

      With a personal loan, you receive the whole loan when you're approved and you start paying interest immediately on the full amount. You have a fixed schedule of payments that will reduce until the loan is paid off. For more information, browse our options on loans and lines of credit.

        First, determine your needs. Do you need to borrow a large amount? Do you want to make set payments? Do you have property to leverage your credit? Do you want extra money just in case? Our handy calculators can help give you an idea of what loan option is right for you. For a more customized analysis of what loan option is best, talk to a First Hawaiian Banker today or call 643-LOAN (5626). Guam residents, please call 477-LOAN (5626), and from the CNMI call 1-800-403-7167.

          You can manage your debt by consolidating your various debt (loans, line of credit, credit card balances, etc.) into one loan, usually at a lower rate. As a result, you will have just one payment to deal with and you may find it easier to pay off your debt more quickly. First Hawaiian Bank offers many options for consolidating debt, usually through a home equity or a personal loan. For more information, browse our options on Loans and Lines of Credit.

          Account Information

            The lien release will be sent to the mailing address on the loan at time of payoff. If you need to change this information, you may send us a Secured Message through FHB Online using the subject, "Mortgage".

              Your county will record the lien release (a document stating your mortgage is paid in full) after we notify and send them all applicable documents. Once we have received the recorded lien release, it’s sent to the mailing address on file. Please contact your county record’s office for a copy of the lien release.

                Please call 844-4178 or toll-free 1-800-362-7606 to request a payoff quote. Please have your complete loan number and the date you expect us to receive your final payment when you call.

                  A payoff statement itemizes the amount required to fully satisfy all obligations secured by the loan that is the subject of the payoff request. This written statement is prepared in response to a request by a client or an authorized 3rd party. There is no charge to have a payoff statement mailed to you or an authorized third party.

                    Find out about rates and more online at FHB.com or by calling Home by Phone at 808-643-4663.

                      Please contact us at 844-4178 or toll-free at 1-800-362-7606, Monday through Friday 7:30am -4:30pm HST if you are unable to make your mortgage payment.

                        For questions regarding existing mortgage accounts, please call Mortgage Service Center at 844-4178 or toll-free at 1-800-362-7606, Monday through Friday 7:30am - 4:30pm HST.

                          Choosing the right mortgage depends on your budget and situation. You would also have to understand the various features of your options. For a free analysis and recommendation of the best mortgage loan program for you, please call us at 643-HOME (4663) or take a look at our Mortgage Selector Tool. We also have mortgage calculators that can help you determine what is right for you.

                            The difference between a mortgage loan originator and a mortgage broker is that our mortgage loan originators are in-house and provide you with customized one-on-one service. A mortgage broker does not work for a particular bank and actually shops a list of several banks and alternative lenders to find a mortgage for his or her clients. They are not always able to provide you with other financial products. At First Hawaiian Bank, our mortgage loan originators provide information about our home financing options and will help guide you through the entire purchase process. Our mortgage specialists can also give you access to other banking experts who can help meet your other financial needs.

                            Mortgage Portal

                              The Mortgage Calculator is available for most Fixed Rate Mortgages. If your loan falls into one of the following categories, the Mortgage Calculator will not be available for your use:

                              • Adjustable Rate Mortgages
                              • Construction Loans
                              • Interest Only Loans
                              • Paid in Full Loans
                              • Loans with principal balances less than or equal to zero

                                You can access your current IRS Substitute Form 1098 in the FHB Online Mortgage Portal by going to "Statements and Documents" then select "Year End Statement". Year-end interest-paid statements (IRS form 1098) are mailed out by the end of January. If you don’t receive it by February 15, contact us at 844-4178 or toll-free at 1-800-362-7606, Monday through Friday 7:30am -4:30pm HST.

                                  No. If you already have automatic, scheduled or electronic payments established for your mortgage account, whether set up in person, through mail, or electronically through other FHB Online services, or other electronic bill payment services, those payments will not be affected by payments that you make or set-up through the mortgage portal.

                                    Only the first two borrowers on the loan are reflected; additional borrowers are not shown but are included on our records. If you would like to confirm additional borrowers, you may call us at 844-4178 or toll-free at 1-800- 362-7606, Monday through Friday 7:30am to 4:30pm HST.

                                    Payments

                                      You can schedule up to 2 payments in advance, either in one single lump sum payment or as two separate transactions.

                                        There are certain situations where this option is not available. For further information, please call Mortgage Loan Servicing at 844-4178 or toll free at 1-800-362-7606, Monday through Friday 7:30am -4:30pm HST for details.

                                          A payment to your mortgage loan via a credit card or credit card "convenience checks" is not allowed at this time. Please contact us at 844-4178 or toll-free at 1-800-362-7606, Monday through Friday 7:30am -4:30pm HST if you wish to discuss other payment options.

                                            You may use any checking or savings account with U.S. funds to which you are an account holder and have the authority to use.

                                              As long as your current month's mortgage payment has been posted to your loan and you have no outstanding fees, you will be able to make additional principal payments; however, you must provide specific instructions to do so. The most convenient option is to make your payment online via the FHB Online Mortgage Portal and enter the payment amount in the "Additional Principal" field when submitting your payment request. When making a payment at a branch, please let the banker know so they can process the payment accordingly.

                                              Home Equity Line of Credit

                                                First Hawaiian Bank offers a home equity line of credit on many types of property, including:

                                                • Fee Simple or leasehold properties
                                                • Owner-occupied homes (primary residence)
                                                • Nonowner-occupied (rental or investment) homes
                                                • Second/vacation homes
                                                • Single family residences
                                                • Leaseholds (not eligible if non-owner occupied)
                                                • Duplex, triplex, fourplex

                                                You must have property insurance on the property you use for collateral. Only available for properties located in Hawaii and Guam.

                                                  The amount you can borrow is determined by the equity you have in your home. The example below shows how equity is determined for a house or condominium appraised at $400,000.

                                                  Appraised property value

                                                  $400,000

                                                  80% of appraised value

                                                  $320,000

                                                  Less amount owed on property

                                                  $150,000

                                                  Home Equity Line of Credit limit $170,000


                                                   

                                                    It generally offers a much lower interest rate* compared to credit cards or other personal loans since it is secured by real property. Consult a tax advisor regarding the deductibility of interest.

                                                    * For current rates, call our customer service line, 844-4444. From the Neighbor Islands call 1-888-844-4444. In Guam, call your branch of account.

                                                      Once you’ve opened your Home Equity Line of Credit, you’ll receive checks that look and work much like any regular personal checks. To make yourself a loan, just write a check for the amount you need. Nothing could be faster and more convenient. And even if you don’t need a loan now, it’s nice to know your Home Equity Line of Credit will be there when you need it.

                                                        Use it for home improvements, tuition payments, bill consolidation, buy a new car, or go on vacation. It's easy and convenient to pay for almost anything.

                                                          A line of credit secured by your home or other improved property you own. Depending on your equity in the property, your credit line can range from $20,000 to $1,500,000.

                                                          Since it is a line of credit, you can draw on it by simply writing a check. You have instant access when you need it and there are no monthly payments until you use it. When you do, you can restore your line to its original amount by simply paying off your balance.

                                                          Consumer Home Equity Loan

                                                            Use it for home improvements, tuition payments, bill consolidation, buy a new car, or go on vacation. It's easy and convenient to pay for almost anything.

                                                              The Consumer Home Equity Loan is similar to the Home Equity Line of Credit in that you can get money from the equity built up in your home, however, the Home Equity Line of Credit is a revolving line of credit and has the additional feature of locking a rate on your line up to five locks.

                                                              Business Loans

                                                                Yes. You may pay online at FHB.com or set up Automatic Payment from your First Hawaiian Bank Business Checking account.

                                                                  Payments may be dropped off at any First Hawaiian Bank branch or mailed to the following address:

                                                                  First Hawaiian Bank
                                                                  P.O. Box 29450
                                                                  Honolulu, Hawaii 96820-1850

                                                                    You may apply via:

                                                                    Business Lines of Credit

                                                                      Yes. You may pay online at FHB.com or set up automatic payments from your First Hawaiian Bank Business Checking account.

                                                                        You may pay your balance in full with no prepayment penalties or pay the minimum payment listed on your monthly statement.

                                                                          Payments may be dropped off at any First Hawaiian Bank branch or mailed to the following address:

                                                                          First Hawaiian Bank
                                                                          P.O. Box 29450
                                                                          Honolulu, Hawaii 96820-1850

                                                                            You may call 643-LOAN (5626) (Customers from Guam and CNMI may call 1-800-403-7167) to request an increase.

                                                                              Use checks to access the line of credit, without having to apply every time you need additional funds.

                                                                                To report any lost checks, please contact your First Hawaiian Bank branch of account. Replacement checks will be mailed to you.

                                                                                  This is a revolving line of credit, with up to a 3 year maturity.

                                                                                    This line of credit can be used for any business use. You can use it for short-term working capital, seasonal purchases, inventory, payroll, and other cash flow needs.

                                                                                    Have more questions?

                                                                                    Or call customer service at (808) 844-4444.