Mortgage Payments

Q: Will I be able to make extra principal payments?
A:

As long as your current month's mortgage payment has been posted to your loan and you have no outstanding fees, you will be able to make additional principal payments; however, you must provide specific instructions to do so. The most convenient option is to make your payment online via the FHB Online Mortgage Portal and enter the payment amount in the "Additional Principal" field when submitting your payment request. When making a payment at a branch, please let the banker know so they can process the payment accordingly.

Q: What accounts can I use to make a payment?
A:

You may use any checking or savings account with U.S. funds to which you are an account holder and have the authority to use.

Q: Will I be able to make a mortgage payment with a credit card?
A:

A payment to your mortgage loan via a credit card or credit card "convenience checks" is not allowed at this time. Please contact us at 844-4178 or toll-free at 1-800-362-7606, Monday through Friday 7:30am -4:30pm HST if you wish to discuss other payment options.

Q: What happens if my payment is returned due to insufficient funds?
A:

We will notify you by mail that your request was not processed and a $20 fee for insufficient funds will be assessed to your loan.

Q: Why can't I make a payment on my account?
A:

There are certain situations where this option is not available. For further information, please call Mortgage Loan Servicing at 844-4178 or toll free at 1-800-362-7606, Monday through Friday 7:30am -4:30pm HST for details.

Q: Can I schedule multiple/advance payments?
A:

You can schedule up to 2 payments in advance, either in one single lump sum payment or as two separate transactions.

 

Call Us

24 - Hour Customer Service
Oahu: (808) 844-4444
Toll Free: (888) 844-4444

FHB Online/Bill Pay/Mobile Banking
Oahu: 643-4343
Toll Free: (888) 643-4343
Mon-Fri 8:00 A.M. to 9:00 P.M.

For Hearing Impaired Callers
TTY/TDD
Oahu: 848-5491
Toll Free: (800) 228-6181

Write Us

First Hawaiian Bank
PO Box 3200
Honolulu, HI 96847