FHB Online Business Enrollment Form

FHB Online Business Enrollment Form

Thank you for your interest in enrolling for FHB Online Business

(where your account statement is mailed)

Please select the service you would like to enroll for:
FEATURES Business Basic Business Banking
View Accounts & Transactions
X
X
eStatements
X
X
Internal Transfers
X
X
External Transfers
X
X
MoneyMap Finance Manager
X
X
Online Bill Pay  
X
Popmoney Person-to-Person Payments  
X
Small Business Entitlements[[1]]  
X
FHB Mobile Banking & Mobile Deposit
X
X
Monthly Fees
FREE2
$5.993
(Free for Priority Banking)

[[1]] Entitlements - This service allows you to create sub-users and grant restricted FHB Online access to each account at the level of your choosing (No Access, View Access or Full Access) and is included at no additional charge (up to 2 sub-users). This feature must be enabled on your FHB Online Business account prior to setting up sub-user access. Visit fhb.com/entitlements to learn what features sub-users are able to access. (To enable Entitlements in the future, you can submit a request via FHB Online Secure Message.) 

[[2]] FHB Online Business Basic: Free for business customers. If you choose to enroll for Online Bill Pay, Popmoney or Entitlements in the future, you will automatically be upgraded to FHB Online Business Banking. Direct Connect access via Quicken or Quickbooks: $14.95/month that the service is used (Priority Banking waivers not applicable).

[[3]] FHB Online Business Banking: Free for Business Priority Banking 1, 2, & 3 and $5.99/month for all other business checking customers. If you have chosen to enable Entitlements, your FHB Online account includes up to 2 sub-users without charge. If you wish to add more sub-users, you will be charged $1 per sub-user per month. Direct Connect access via Quicken or Quickbooks: $14.95/month that the service is used (Fee is inclusive of FHB Online Business Banking service fee. Priority Banking waivers not applicable.) 

REQUESTED USERNAME:
Your Username is used each time you log in to FHB Online & Mobile Banking and must be unique for each customer. Please provide three preferred usernames below. If we are unable to use any of your username choices, we will provide one for you. Your Username must be between 6 and 20 characters, starting with a letter and comprised of only letters and numbers. No spaces, special characters, or punctuation allowed.

PPP Loan Forgiveness Form

PPP Loan Forgiveness Form

Request to Apply for Forgiveness of PPP Loan

Please complete the form below to let us know that you are ready to apply for forgiveness of your Paycheck Protection Program (PPP) loan.  

Tip: Your SBA Loan Number and the Loan Amount may be found at the top of the first page of the Promissory Note for your PPP loan.  

Important:

  • Only use this form if your PPP loan is more than $150,000
  • If your PPP loan is $150,000 or less, click here for information about your forgiveness process.  

* Indicates a required field.

Need to change the contact email?

Careers FAQs

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Or call customer service at (808) 844-4444.

Investing & Insurance FAQs

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Lending FAQs

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Business Banking FAQs

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Personal Banking FAQs

Have more questions?

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Or call customer service at (808) 844-4444.

Digital Banking FAQs

General

    What if I forgot my Username or Password?

    If you forgot your password, you can reset your password online by clicking on the "Forgot Your Password?" link at fhb.com or using the FHB Mobile app. We will ask you to verify your identity via security code or by answering your security questions.

    If you forgot your username, you can use the "Forgot Your Username" link at fhb.com or on the FHB Mobile app, to recover your username. A link will be sent to your email address on file and you will be sent a security code via text or phone call to verify your identity. Once verified, your username will be displayed.

    If you have already tried this and still need assistance, call 643-4343 (1-888-643-4343 from the Continental U.S., Guam, and CNMI). Too many failed login attempts will lock you out of your online banking account.

      How do I update my contact information in FHB Online?

      Once logged in to FHB Online, go to "Settings" then click "Profile". There you can update your email address and phone number. If you would like to change the address on any of your accounts, please Send a Secure Message in FHB Online by clicking the "Messages" link. Select "Change of Address" from the subject line drop down menu, then include your new address and each bank account that should be updated with the new address.

        How much history is available via FHB Online & Mobile Banking?

        With Online Banking you will be able to view 45 days of history for your deposit accounts; however, credit card accounts will show only history from the day you enrolled. As transactions post to your account, you can view them going forward. You will eventually be able to see as much as 36 months of past activity and 7 years of eStatements on your accounts. The amount of account activity information may vary when accessing the information via Quicken/QuickBooks. The FHB Mobile app displays up to 90 days of transaction history.

          Who do I contact if I have questions about FHB Online, Online Banking or Online Bill Pay?

          If you need immediate attention, such as technical issues, stopping a payment on a Paper Check, reporting a lost or stolen card, or reporting an unauthorized transaction from one of your Accounts, call us at 844-4444 (or 1-888-844-4444 from the Continental U.S., Guam, and CNMI). For all other inquiries, please contact us through the Message section of your FHB Online service and we will respond within a few business days.

          CheckImage[[SM]]

            How do I view images of my cleared checks? Do I need any special software?

            Images of cleared checks are available in the Account Details section by clicking on the check number of the check you wish to view. You then have the option to view or print both sides of the check. Special software is not necessary to view check images online. However, we do recommend that you disable any pop-up blocking software enabled on your web browser.

              What is CheckImage, how much history is available, and is there a cost to use the service?

              CheckImage is available to all customers enrolled in FHB Online service allows you to view and print images of the front and back of checks that have cleared your Checking account. Online check images through FHB Online are usually available within one business day after the checks have cleared your account. When you enroll in FHB Online, you will automatically have the ability to view images of checks online for no additional cost.

              Images of checks that you have written are available through FHB Online as long as the check transactions appear in your Account Details. Special check image requests can be requested by sending us a Secured Message through FHB Online.

              Trust, Investments, and Insurance Accounts

                Why does my insurance account not show a balance?

                Insurance policies don’t typically have a “balance.” Depending on the type of policy, they may have a cash value but this information is not displayed. Please contact your Account Officer if you have questions about your policy.

                  I’ve heard I can use TotalWealth[[®]] or FHB Online to access my trust, investment management, and insurance account information online. What’s the difference?

                  Although TotalWealth[[®]] and FHB Online both provide online access to wealth management account information, the available information and features are different. Please contact your Account Officer to discuss which service may best fit your needs (e.g., if you are a business customer).

                    How do I enroll in FHB Online to see my wealth management accounts and what information will I be able to view?

                    Go to the enrollment page and follow the instructions to determine the best enrollment process for you.

                    Once enrolled, you will be able to view a list of your organization’s accounts and balances, but you will not be able to view detailed information on the accounts. If you would like access to more information, please contact your Account Officer to discuss alternatives that may be available to you. If you need assistance with identifying your account manager, please call 808-525-7027 for assistance with your Wealth Management Account.

                    MoneyMap

                      Is MoneyMap available on the FHB Mobile app?

                      Yes, the majority of FHB Online MoneyMap features are available through the FHB Mobile app, with the exception Goals, Trends and Cash Flow. Those features are exclusively available through FHB Online. FHB Mobile also offers Insights which provides personalized insights on your transactions to call out unusual activity such as duplicate payments, a new subscription, high than normal spending in a category and much more. 

                        Can I use MoneyMap to export my transactions?

                        Yes, once in MoneyMap click on the Transactions tab. Then on the “Export CSV” option toward the right of the screen.

                          Why am I prompted to enter a security question or code every time I login?

                          This requirement is controlled by the individual financial institutions that you have chosen to aggregated into MoneyMap. Depending on the financial institution's security requirements, they may prompt you to validate your information each time you login in order to aggregate your account details.

                            An account that I added is listed under "Other" instead of the appropriate account type (Investment, Mortgage, Property Value, etc). How do I change the assigned account type in MoneyMap?

                            After aggregating an account, follow these steps to reassign it to a different account type:

                            • Click on the account name
                            • Click the ellipses icon in the right corner and select "Edit Details"
                            • Then select the appropriate account type (Property, Mortgage, Investment, etc)
                            • Then click Save

                            Have more questions?

                            Find a Branch
                            Get Mobile Support

                            Or contact us at (808) 643-4343 or toll-free at (888) 643-4343.

                            Disclosures

                            1. Transactions typically occur in minutes when the recipient's email address or U.S. mobile number is already enrolled with Zelle®.
                            2. Must have a U.S. bank account and mobile phone number to use Zelle®. Personal customers enrolling for Zelle® must be 18 years or older. Business customers must be enrolled in FHB Online Business Banking to use Zelle®. FHB Online Business Banking is free for Business Priority Banking customers, a fee is assessed for all other business customers. See FHB Online Terms and Conditions for details.
                            3. In order to send payment requests or split payment requests to a U.S. mobile number, the mobile number must already be enrolled with Zelle®.
                            4. To send or receive money with a small business, both parties must be enrolled with Zelle® directly through their financial institution’s online or mobile banking experience.
                            5. These customers have enrolled for and use Zelle® directly through the Zelle® app, rather than using Zelle® through their financial institution’s mobile app. This situation occurs when the customer’s financial institution does not offer Zelle®.

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                            FHB Online Banking Enrollment Form

                            FHB Online Banking Enrollment Form

                            Thank you for your interest in enrolling for FHB Online

                            This form is intended for personal customers who are not able to enroll online. If you have an FHB personal checking account or only have a credit card account, and you have a Personal Identification Number (PIN) and a social security number, click here to enroll.

                            If you do not have the above, here are the steps you'll need to complete:

                            1. Complete the enrollment form.
                            2. Click "Next" to review your information.
                            3. Print and sign the enrollment form.
                            4. Mail to:
                            FHB ONLINE
                            First Hawaiian Bank
                            PO BOX 1959
                            Honolulu, HI 96805-9957

                             

                            And what happens next:

                            1. Once your enrollment form is processed you will be mailed a username and password to your address on file.
                            Please provide the address that your statements are mailed to.

                            Your username is used each time you log in and must be unique for each customer. Please provide three preferred usernames below. If we are unable to use any of your username choices, we will provide one for you. Your username must be between 6 and 20 characters, starting with a letter and comprised of only letters and numbers. No spaces, special characters, or punctuation allowed.

                            FHB Online without Bill Payment is free, and allows you to view account balances and transactions (for certain accounts) and transfer funds between your First Hawaiian Accounts.

                            FHB Online with Bill Payment is free for the first 2 months. After the free period, Bill Payment is $5.99 per month. Please note, you MUST have a checking account for the Bill Payment service. To sign up for Bill Payment, log in to FHB Online and click on the Pay Bills link.

                            (FHB Online service fees will be charged to this account.)

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