First Hawaiian Bank

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Online Banking

WHAT DO I NEED?

FHB Online account

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Amazon Account

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Alexa-enabled device and the Alexa app

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How do I enable the First Hawaiian Bank skill?

Alexa App Icon

Open the Alexa app and go to “Skills” to search for the First Hawaiian Bank skill.

  1. Open the skill and click the “Enable” button
  2. Enter your FHB Online username and password
  3. Review & Accept the Terms & Conditions
  4. Create your 6-digit security code (this will be required whenever you open the skill)
  5. Say Alexa, open First Hawaiian Bank!

Alexa Voice Banking Videos

Getting Started with Voice Banking
Getting Started
How to Use Voice Banking
How to Use Voice Banking

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Frequently Asked Questions

Alexa FAQs: Login & Setup | Account Details | Security Info | Troubleshooting

  • What can I ask Alexa?

    Open the skill
    “Alexa, open First Hawaiian Bank”

    Ask for a summary of your information
    “My account summary”
    (Alexa will say each available account type, the last 4-digits of the account number, and the available balance or outstanding balance for loans & credit cards)
    “List my accounts”
    (Alexa will list each available account type and the last 4-digits of the account number)

    Ask for account balance information
    “What is my checking account balance?
    “What is my balance for account ending in - - - - ?

    Ask for recent transactions
    “What are my recent transactions?”
    “What are my recent transactions for my savings account ending in - - - - ?”
    (Alexa will provide transactions for the current month)
    “What are my previous months transactions for checking account ending in - - - - ?”

    Set or change your security code
    “Set my security code to - - - -“
    “Change my security code to - - - - “

    Get additional Help
    “Help”
    “What commands can I say”

    Logout
    “Logout”

  • What account information is available in the First Hawaiian Bank Skill?

    You can request balance and recent transaction information for your savings, checking, MaxiMizer, IRA, Christmas club, CD, Yes Check, credit card, and First Line account(s). If you are a newly enrolled FHB Online customer, or added a new account, it may take one business day to hear all of your account history using the First Hawaiian Bank skill.

  • What balance information does the First Hawaiian Bank Skill read?

    For deposit accounts, the skill will read back the available balance. For loan and credit card accounts, the skill will read back the outstanding balance.

  • What is a Security Code?

    The security code is a 6-digit code (numbers only) that you create when enabling the First Hawaiian Bank skill. As an added layer of security, you will be required to provide your security code every time the First Hawaiian Bank skill is opened to confirm your identity. The security code is only used for the First Hawaiian Bank skill and is separate from your bank PIN.

  • Will my account information be stored on the device?

    No. Account information is not stored on Alexa enabled devices or shared with Amazon.

View our Alexa Terms and Conditions for more information

1 Amazon Alexa, Echo Dot, Echo Show and all related logos are trademarks of Amazon.com, Inc. of its affiliates.